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SHIPPING POLICY

This Shipping Policy explains how orders placed through ULTIMA VINTAGE WHOLESALE are prepared, shipped and delivered.

1. Shipping destinations and charges

The countries and regions currently served are shown at checkout.

Shipping charges are calculated before payment according to the destination, parcel or pallet dimensions, weight and selected shipping service.

The total amount payable, including applicable taxes and delivery charges collected by us, is displayed before the Customer confirms the purchase.

1. Processing times

Vintage Boxes are selected, checked, weighed and assembled manually.

The estimated preparation time shown on the product page, quotation or checkout applies to the relevant order.

Large, custom, bulk or 500 kg+ orders may require up to 7 business days before dispatch. Business days exclude Saturdays, Sundays and public holidays in Italy.

If an unexpected delay materially affects an order, we will contact the Customer using the details supplied at checkout and provide the options required by applicable law.

1. Delivery estimates and tracking

Delivery estimates begin after dispatch and are estimates rather than guaranteed delivery dates, unless we expressly agree to a guaranteed service in writing.

Carrier delays, customs controls, severe weather, strikes and other circumstances outside our reasonable control may affect delivery times.

Where tracking is available, the tracking information will be sent to the email address or telephone number associated with the order.

For consumer purchases, our responsibilities concerning delivery and the transfer of risk remain governed by mandatory consumer law.

1. Address accuracy and failed delivery

Customers must provide a complete and accurate delivery address, recipient name, telephone number and any information reasonably required by the carrier.

Contact us immediately if you identify an address error. We cannot guarantee that an address can be changed after fulfilment or dispatch has begun.

If a parcel is returned because the address supplied was incomplete or incorrect, or because delivery was refused or the parcel was not collected, we may request payment of reasonable return or re-delivery costs to the extent permitted by law.

Any proposed deduction from a refund will be explained before the refund is processed.

1. Split shipments and bulky orders

An order may be divided into multiple parcels or shipments for safety, weight or logistical reasons.

Palletised and freight orders require a suitable delivery location, appropriate vehicle access and an authorised person available to receive the goods.

Any special delivery requirements will be communicated or agreed before dispatch.

1. Customs, duties and import charges

For deliveries outside the European Union, import VAT, customs duties, handling charges or local taxes may be payable by the recipient where they are not collected at checkout.

These charges are determined by the authorities of the destination country and are outside our control.

Customers are responsible for checking applicable import rules before ordering.

If a shipment is refused because import charges are not paid, any refund and deduction of return, customs or carrier costs will be handled only to the extent permitted by applicable law.

1. Damaged, missing or delayed deliveries

If a parcel arrives visibly damaged, record its condition before opening it and, where reasonably possible, ask the carrier to note the damage at delivery.

Contact us promptly and provide the order number and photographs of the external packaging, shipping label, internal packaging and affected goods.

If tracking shows that a parcel has been delivered but you have not received it, or tracking has not updated for an unusual period, contact us so that we can investigate with the carrier.

Mandatory consumer rights remain unaffected.

1. Collection and warehouse visits

Collection is available only where expressly offered or confirmed by us.

Warehouse visits and collections are by appointment only. Please do not travel to the premises until you have received written confirmation of the appointment or collection arrangements.

1. Contact

Email: ultimavintagewholesale@gmail.com
Telephone: +39 334 215 1042
Address: Via Cuma 2/B, 80059 Torre del Greco (NA), Italy

Last updated: 8 September 2026