Política de reembolso

RETURN & REFUND POLICY

This policy applies to purchases made through the ULTIMA VINTAGE WHOLESALE online store. Nothing in this policy limits any mandatory rights available to consumers under applicable law.

1. Consumer right of withdrawal

If you are a consumer—meaning a natural person purchasing for purposes outside your trade, business, craft or profession—you may withdraw from an online purchase without giving a reason within 14 days from the day on which you, or a third party nominated by you other than the carrier, receives the product.

Where products from the same order are delivered separately, the withdrawal period begins as required by applicable law.

To exercise this right, send us a clear statement before the 14-day period expires. You may use the online withdrawal function available on our store, where provided, or contact us at ultimavintagewholesale@gmail.com.

You may also use the Model Withdrawal Form published on our website, but its use is not mandatory.

Please include your name, order number, the product concerned, the date received and a reliable contact method. We will provide the applicable return instructions and return address.

1. Returning a Box or Mix

After notifying us of your withdrawal, you must send the relevant product back without undue delay and no later than 14 days from the date on which you informed us of your decision.

Each vintage Box or Mix is sold as one complete assorted product and not as a collection of individually priced garments.

If you withdraw from the purchase of a Box or Mix, every garment and component supplied as part of that product must be returned together. Garments may not be selected, substituted, exchanged, mixed with other stock or omitted from the return.

If an order contains several separately priced Boxes or products, you may withdraw from one or more of them, unless they were expressly sold as one indivisible product.

Products must be packed appropriately for return transport. Any labels, documents and original packaging supplied with the order should also be returned where reasonably possible.

1. Inspection and diminished value

You may handle and inspect the goods only to the extent necessary to establish their nature, characteristics and condition, in the same way that would normally be permitted in a physical shop.

You may be responsible for any diminished value caused by handling beyond what is reasonably necessary for inspection.

This may include, depending on the circumstances:

• missing or substituted garments;

• garments returned in a different quantity or weight;

• washing, cleaning or treating the garments;

• alterations or repairs;

• damage caused after delivery;

• removal of identifying labels or batch references;

• excessive wearing or use beyond a reasonable inspection;

• odours, stains or contamination arising after delivery;

• mixing the garments with other commercial stock.

Where diminished value is identified, any deduction from the refund will be proportionate to the documented loss in value. An incomplete return may result in a substantial reduction where the missing or altered contents materially reduce the value of the Box.

Opening the parcel solely to inspect the contents does not automatically cause the loss of the statutory right of withdrawal.

1. Return costs

The Customer is responsible for the direct cost of returning goods when exercising the no-fault right of withdrawal, unless we agree otherwise or applicable law requires us to bear that cost.

We recommend using a tracked and suitably insured shipping service and retaining proof of dispatch.

Heavy Boxes, palletised orders and freight shipments may not be returnable using an ordinary postal service, and their return cost can be substantial. Where required, an estimate of the direct return cost will be provided before the order is placed.

1. Refund timing and method

For a valid consumer withdrawal, we will reimburse the payments received for the returned product, including the cost of the least expensive standard delivery option offered for the original order.

Any supplementary amount paid for an enhanced, faster or non-standard delivery method is not refundable unless required by applicable law.

We will issue the reimbursement without undue delay and no later than 14 days after being informed of your decision to withdraw.

We may withhold reimbursement until we have received the returned goods or until you provide evidence of having sent them back, whichever occurs first.

Reimbursement will be made using the same payment method used for the original transaction unless you expressly agree otherwise. We do not impose additional reimbursement fees.

1. Vintage, second-hand and representative stock

Our products consist mainly of vintage and second-hand clothing. Normal characteristics may include previous wear, fading, repairs, small marks, fabric variation and other signs connected with the age and history of the garments, where consistent with the stated grade and product description.

Boxes and Mixes are assembled manually. Unless a product page expressly states otherwise, photographs are representative of the category and expected quality and do not show the exact garments that will be supplied.

Brands, sizes, colours, materials, styles, patterns and exact garment count may vary according to available stock and the individual weight of the garments.

No specific brand, model, size distribution, resale value or profit is guaranteed unless expressly confirmed by us in writing as part of the order.

Grading is performed manually and must be read together with the description of the relevant product.

Grade B products may include visible wear, fading, marks, small holes, damaged stitching, missing minor components or other disclosed, potentially repairable defects.

Where a product description allows a limited proportion of lighter Grade B characteristics within a Grade A Mix, that disclosed composition forms part of the agreed product description.

Nothing in this section excludes the Customer’s rights where the goods do not conform to the contract.

1. Incorrect, damaged or non-conforming goods

If you receive the wrong product, a parcel that appears damaged in transit or goods that may not conform to the agreed description, contact us as soon as reasonably possible at ultimavintagewholesale@gmail.com.

Include your order number and clear photographs of the shipping label, external packaging, internal packaging and relevant garments. Where reasonably possible, do not dispose of the packaging before we have assessed the claim.

Where the problem results from our error or the goods do not conform to the contract, we will provide the remedies and bear the necessary return costs required by applicable law.

The 14-day right of withdrawal is separate from, and does not replace, the statutory legal guarantee of conformity.

1. Custom Orders

The statutory right of withdrawal may be excluded for products expressly identified as “Custom Order” only where the product is genuinely selected, assembled or prepared according to individual specifications provided by the Customer and the legal exception for made-to-specification or clearly personalised goods applies.

A standard Box, ordinary category selection, weight choice, grade choice or other predefined product option is not automatically a Custom Order.

Where the exclusion applies, it will be clearly disclosed before the order is placed and confirmed in the order documentation.

The exclusion does not affect the legal guarantee for incorrect, defective or non-conforming goods.

1. Business Customers

If you purchase wholly or mainly for purposes relating to your trade, business, craft or profession, you are a Business Customer.

The statutory consumer right of withdrawal does not apply to genuine business purchases. Returns from Business Customers are accepted only where agreed in writing, required by law or necessary because of an incorrect or non-conforming delivery.

Customer status is determined by the actual purpose of the transaction, not solely by the use of the word “wholesale,” the weight of the order or the request for an invoice.

1. Contact

RUSSO FRANCESCO
Trading as ULTIMA VINTAGE WHOLESALE
Via Cuma 2/B
80059 Torre del Greco (NA)
Italy

Email: ultimavintagewholesale@gmail.com
Telephone: +39 334 215 1042
PEC: francesco.russo@pec.fiscozen.it

Last updated: 8 September 2026